Multilingual AI customer support

VaaniDesk

Multilingual AI customer support that can answer policy questions, retrieve customer information, perform approved actions, and escalate safely — with citations, confirmation gates, and engineering observability for demos and portfolio review.

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Policy answers with sources

Hybrid RAG retrieves customer-facing policy evidence and cites sources. Low-confidence evidence abstains instead of inventing policy.

Approved actions

Order lookups, cancellations, and address changes run through authorization and confirmation — not free-form tool calling.

Safe escalation

When confidence is low or the request is unclear, VaaniDesk creates a support ticket. The demo does not connect to a live agent.